I bought a Unefon mobile very recently as I discovered that it was the only company which had a usable signal strength at my house and also on my land which in the jungle. Boy, do I regret it!
I complained about excess charges on my pre-paid usage and demanded a printout of their charges for pre-paid use. Their Cancun office gave me a form which clearly stated that ALL Unefon calls to Mexico, the USA and Canada were charged at 1.98pesos per minute.Calls to Caribbean islands were 21.98 pesos per minute.
I asked them - why were they charging me 5 pesos a minute for LOCAL calls then? They could NOT answer that question!!!
Later, I recharged my phone with 200 pesos and made a call to my bank in the Caymans. The call only took 2 minutes and 8 seconds, BUT UNEFON took 180 pesos!!!
To test their claim of only 1.98 pesos/min to Canada I recharged my phone and checked my 'saldo' - The system sent me a message that I had 449 pesos worth of airtime. I spoke to a Canadian friend for 8 minutes and UNEFON took the lot! - not enough left for me to check my saldo!!!
Thieving bastards are what they are.
NEVER - NEVER - NEVER - BUY A UNEFON/USACEL PRODUCT!!! THEY ARE A BUNCH OF CROOKS.
Monetary Loss: $600.